PRIVACY POLICY

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The website https://www.sentesenasnaturais.pt/ is the property of Joana Estêvão and of Sente Senas Naturais, with the permanent address at R. Guiomar Torresão n43 4 Esq, 1500-340, Lisbon, Portugal.

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

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1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We sometimes share our users' personal data with third-parties that we trust. When we do this, we use mechanisms to protect our users and to respect the laws of protection of personal data. We never sell our users' personal data.

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COOKIES

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Some of our cookies are necessary in order for the website to run correctly. These cookies will be selected automatically. 

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We use both analytical and functional cookies. Functional cookies will allow, among other things, the following:

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• the products the user has added to their cart are saved while he continues shopping

• the data the user offers while ordering is kept safely

• the user can select different payment and delivery methods

• the website is optimized for the user's screen

• the user doesn't need to change the language of the website each time they visit

• the user doesn't need to add the same personal details at the beginning of each session

• the user receives product recommendations according to his needs and preferences

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Analytics cookies collect statistics related to the users. We use the data to: 

• keep track of the number of people visiting the website, their behavior and other statistic data 

• analyse visits to make them more user-friendly and pleasant

• optimize the use of different Google services, such as Google Analytics and Google My Business

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USER RIGHTS

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Under certain circumstances, you have rights under data protection laws in relation to your personal data and you can request the following:

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•  Access to the personal data we collect about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Correction of the personal data that we hold about you

• Deletion of your personal data where there is no good reason for us continuing to process it, where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. In case we are unable to comply with your request of erasure for specific legal reasons, we will notify you

• Discontinuation of processing of your personal data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and we will notify you in writing.

• Restriction of processing of your personal data in some particular circumstances

• Transfer of your personal data to you or to a third party. We will provide your personal data in a structured, commonly used, machine-readable format

 

Where we are relying on consent to process your personal data, you can withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  (+351) 911195042 or send us mail to sentesenasnaturais@gmail.com. If you don’t want us to process your data anymore, please contact us using the same contact details. 

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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This Privacy Policy was last updated October 16, 2019.

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Still have questions? Contact us!

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Email: sentesenasnaturais@gmail.com
Phone: (+351) 911195042

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